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The process refers to how the parties negotiate: the context of the negotiations, the parties to the negotiations, the tactics used by the parties, and the sequence and stages in which all of these play out. Behavior refers to the relationships among these parties, the communication between them and the styles they adopt, the emotions of the process and the behavioral characteristics of the parties. The substance refers to what the parties negotiate over: the agenda, the issues (positions and - more helpfully - interests), the options, and the agreement(s) reached at the end. The skilled negotiators of CSA, Inc. have a variety of tactics, tools, and skill sets ranging from negotiation hypnosis, to a straight forward presentation of demands or setting of preconditions, to more creative and alternative approaches in an attempt to gain “win-win” outcomes for its clients. As CSA, Inc. represents its clients toward agreement, it is always in focus with the interests, issues, and positions of its clients, and uses all cooperative and/or competitive processes to come to an agreement.
Negotiations
One of the primary services of CSA, Inc. is to negotiate resolution of disputes between it's client’s and others. Negotiation is a process of dialogue intended to resolve disputes, to produce an agreement upon courses of action, to bargain for individual or collective advantages, or to craft outcomes to satisfy various interests. It is the primary method of alternative dispute resolution. Negotiation typically manifests itself with a trained negotiator acting on behalf of a particular organization or position. Negotiation involves three basic elements: process, behavior and substance.
